Support

Support without the circus.

For support requests, email support@nologs.app.

If the problem is technical, include your device type, app version, country, and the rough time the failure happened. If you choose to attach diagnostic material, please remove sensitive information before sending it.

What to include

• Device model and operating system version.
• App version.
• Whether the problem happened during sign up, login, payment, or connection.
• Whether optional diagnostics were enabled.
• A short, blunt description of what went wrong.

What not to send by default

• Full browsing history, visited URLs, or copied traffic dumps.
• Full payment card details.
• Passwords, seed phrases, or other secrets.
• Raw logs containing IP addresses unless we explicitly ask and you consent.

Support data is limited to what you send us. If you do not want to include personal information, do not send it. Brutally simple.